Carbon steel parts CNC processing service

Carbon steel parts processing according to different material characteristics, the selection of processing equipment, tools, efficiency are different, conventional processing of low carbon steel, medium carbon steel, high carbon steel, different material selection of heat treatment methods are also different.

FAQ

Q1: What information do I need to provide for a quotation?

A1: Please share your 2D/3D/Assembly drawings along with detailed requirements such as materials, tolerances, and any specific instructions. The more comprehensive your information, the more accurate our quotation will be.

Q2: How quickly can I receive a quote?

A2: We typically respond with a quote within 24 hours of receiving your inquiry. If your request is urgent, please call us or highlight it in your email so we can prioritize your inquiry.

Q3: What is the preferred format for 3D files?

A3: We prefer STP files, but STEP and STL formats are also accepted.

Q4: How long does it take to get a sample?

A4: The time frame depends on your specific requirements and quantity. Generally, samples are prepared within 3-7 days.

Q5: Is it safe to send my drawings to you?

A5: Yes, your information is secure with us. We do not share it with third parties without your permission, and we are happy to sign an NDA if required.

Q6: How can I be assured of the product quality before shipment?

A6: Our professional QC team inspects each product before shipment. You are welcome to visit our factory, request a third-party inspection, or ask us for production process videos.

Q7: What payment methods do you accept?

A7: We accept T/T, Alipay, PayPal, Western Union, and L/C. Please choose the method that is most convenient for you.

Q8: What are the available shipping options?

A8:By sea to your nearest port

By air to your nearest airport

By express (DHL, UPS, FEDEX, TNT, EMS) to your door

Q9: What should I do if I receive a defective prototype?

A9: Please send us the inspection report along with photos highlighting the defects. We will review our inspection records and discuss the next steps with you. If the defect is due to our quality or shipping issues, we will replace the defective prototypes within 10 days. If you return the prototype to us, we will issue a refund.

Q10: Special considerations regarding prototype quality?

A10: Prototypes differ from standard products, often involving fast delivery and urgent processing. Some details may not perfectly match the drawings, and adjustments may be needed during assembly. Certain designs may be challenging to achieve through machining, leading to a prototype that functions differently than the final product. This is common in prototyping and not considered a quality issue. Our engineers will discuss any such concerns with you during the data analysis stage before you place your order.